Created on behalf of a user kwyatt at Sony.
When I first open the tool, I get the initial small PCPACK logo window, and a dialog with the message 'Timeout waiting for OMS server to initialise'. I click 'OK' but the dialog re-appears a few more times. Eventually, I get the log-in dialog. I enter 'supuser' and 'admin' and the username and password. At this point everything looks fine. I get the window showing the knowledgebase folders. I open the one I want, and I see the closed book icon. The last time I went through this process, the book had a 'locked' symbol on it, so I right-click and unlock. I open the knowledgebase.
I click the launcher wizard and there's a long pause. Then I get another dialog with the 'Timeout waiting for OMS server to initialise' message. I click 'OK' a few times and eventually the wizard opens. At this point I'm not sure what's happening because the response is so slow and the 'Timeout waiting for OMS server to initialise' dialog is popping up constantly. I don't seem to be able to open any of the tools from the wizard.
I've tried re-booting, also right-clicking on the OMS server icon and selecting 'Shutdown server' but to no avail. I believe this problem started after I ran the batch file to resolve my SVG viewer problems, although I have no idea what the connection might be.